Mux incident: Elevated API errors and webhook delivery latency

1. resolvedMay 8, 2026, 03:44 UTC

   From 03:08UTC to 03:14UTC we saw increased request error rates and webhook delivery latency increases. The issue is mitigated and systems are operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Datadog: Delayed Monitors NotificationsCritical · May 8, 2026, 00:06 UTC
• Supabase: Network connectivity in us-east-1-az4Major · May 8, 2026, 00:50 UTC
• Confluent Cloud: Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4Major · May 8, 2026, 01:14 UTC
• Intercom: Investigating: Compromised version of intercom-client npm package and intercom-phpMinor · Apr 30, 2026, 16:58 UTC
• Twilio: Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United KingdomMinor · May 2, 2026, 18:00 UTC
• Twilio: SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United StatesMinor · May 4, 2026, 20:40 UTC
• Shippo: Royal Mail InterSoft Tracking Degradation (Third-Party Issue)Minor · May 4, 2026, 20:48 UTC
• Snyk: Snyk Recurring Tests DelayedMinor · May 6, 2026, 15:32 UTC
• Twilio: SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in EuropeMinor · May 7, 2026, 08:07 UTC
• Twilio: SMS Delivery Delays from Twilio to KPN NetherlandsMinor · May 7, 2026, 08:50 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history