Mux incident: Elevated rebuffering and startup times for some on-demand assets and live streams

Affected components

• Mux Video - Live
• Mux Video - VOD

1. resolvedMay 5, 2026, 20:54 UTC

   This incident has been resolved.

2. monitoringMay 5, 2026, 19:50 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedMay 5, 2026, 19:18 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingMay 5, 2026, 18:52 UTC

   We are currently investigating the issue

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Netlify: Agent Runner failures on new projectsCritical · May 5, 2026, 20:53 UTC
• Intercom: Investigating: Compromised version of intercom-client npm package and intercom-phpMinor · Apr 30, 2026, 16:58 UTC
• Linode: (Copy Fail) Linux Kernel Local Privilege Escalation Vulnerability [CVE-2026-31431]Minor · May 1, 2026, 17:51 UTC
• Upstash: QStash US Region: Schedule DegradationMinor · May 5, 2026, 14:24 UTC
• Datadog: Delays in APM-based Monitor NotificationsMinor · May 5, 2026, 18:14 UTC
• Amplitude: Ingestion lag in our batch pipelineMinor · May 5, 2026, 19:13 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history