Mux incident: Elevated rebuffering and playback failures

Affected components

• Mux Video - Live
• Mux Video - VOD

1. resolvedMay 6, 2026, 18:24 UTC

   This incident has been resolved.

2. monitoringMay 6, 2026, 17:42 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedMay 6, 2026, 16:41 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingMay 6, 2026, 16:36 UTC

   We are currently investigating an issue where playback may experience elevated rebuffering rates and playback failures.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitHub: Incident with Pull RequestsCritical · May 6, 2026, 15:25 UTC
• Anthropic: Elevated errors across multiple modelsMajor · May 6, 2026, 15:29 UTC
• Intercom: Investigating: Compromised version of intercom-client npm package and intercom-phpMinor · Apr 30, 2026, 16:58 UTC
• Twilio: Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United KingdomMinor · May 2, 2026, 18:00 UTC
• Twilio: SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United StatesMinor · May 4, 2026, 20:40 UTC
• Shippo: Royal Mail InterSoft Tracking Degradation (Third-Party Issue)Minor · May 4, 2026, 20:48 UTC
• Netlify: Elevated Errors and LatencyMinor · May 6, 2026, 15:29 UTC
• Snyk: Snyk Recurring Tests DelayedMinor · May 6, 2026, 15:32 UTC
• Cursor: Investigating service degradation — Cloud Agents, CLI, and IDEMinor · May 6, 2026, 15:33 UTC
• Mailgun: Automatic Sender Security Records Not ProvisioningMinor · May 6, 2026, 15:40 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history