Major impactResolvedMedia

Mux outage: Direct upload failures and playback failures for some customers

Mux reported this major-impact incident on its official status page on Feb 23, 2026, 14:28 UTC. It was resolved after 1h 30m.

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Feb 23, 2026, 14:28 UTC
started
Feb 23, 2026, 15:57 UTC
resolved
1h 30m
duration
Major
impact

Affected components

  • Mux Video - VOD

Timeline

updates from Mux's status page ↗
  1. resolvedFeb 23, 2026, 15:57 UTC

    This incident has been resolved.

  2. monitoringFeb 23, 2026, 14:47 UTC

    A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.

  3. investigatingFeb 23, 2026, 14:28 UTC

    We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history

← Previous: Monitoring dashboard data delayed (Feb 1, 2026)Next: Delayed video ingest and webhook delivery for some customers (Feb 24, 2026) →
Mux outage on Feb 23, 2026: Direct upload failures and playback failures for some customers · APIStatus.watch