Mux incident: Delayed video ingest and webhook delivery for some customers

Affected components

• Mux Video - VOD

1. resolvedFeb 25, 2026, 00:32 UTC

   After monitoring the fix we have confirmed full resolution.

2. monitoringFeb 24, 2026, 21:08 UTC

   Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

3. identifiedFeb 24, 2026, 20:37 UTC

   Our teams identified the cause of the delays and are actively working on recovery.

4. investigatingFeb 24, 2026, 20:06 UTC

   We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Elevated Kafka REST API Errors in AWS us-west-2Minor · Feb 24, 2026, 21:15 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history