Mux incident: Corruption on some segments of some videos

Affected components

• Mux Video - VOD

1. resolvedFeb 2, 2026, 02:00 UTC

   This incident has been resolved.

2. monitoringFeb 1, 2026, 16:59 UTC

   We have completed the remediation steps for impacted assets and will be monitoring.

3. identifiedJan 30, 2026, 18:59 UTC

   A fix has been implemented to address the issue for new assets, and our team is working through any remaining affected assets. We will post further updates as we have them.

4. identifiedJan 29, 2026, 20:40 UTC

   We have identified the cause of this issue and our team is working on a fix.

5. investigatingJan 29, 2026, 18:07 UTC

   We are investigating an issue that causes some audio or video segments to be corrupt, causing playback quality degradation on affected assets.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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• npm: Degraded Experience Installing and Viewing PackagesMinor · Jan 29, 2026, 20:04 UTC
• 1Password: Intermittent Performance IssuesMinor · Jan 30, 2026, 15:35 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history