Mux incident: Mux Data Monitoring Failing to Load

Affected components

• Mux Dashboard

1. resolvedDec 5, 2025, 02:16 UTC

   This incident has been resolved.

2. monitoringDec 5, 2025, 01:15 UTC

   From 2025-12-05 00:07:00 UTC to 2025-12-05 00:36:00 UTC, several Mux Data servers experienced degraded connectivity. This resulted in monitoring dashboards being unable to load, beacon ingestion to slow slightly, and in some instances a small number of missing views at 00:08:50 UTC and 00:35:35 UTC

3. investigatingDec 5, 2025, 00:46 UTC

   We are continuing to investigate the cause of this issue. Customers should now see improved latency in loading the monitoring dashboard. We are assessing potential impact to our collection pipeline.

4. investigatingDec 5, 2025, 00:34 UTC

   Beginning 00:07 UTC, we are seeing the monitoring page take a very long time to load and are investigating

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: Degraded analytics processingMinor · Dec 4, 2025, 18:02 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history