Mux incident: Some assets generated from live streams stalling at the end

Affected components

• Mux Video - Live

1. resolvedAug 19, 2025, 20:03 UTC

   This incident has been resolved.

2. monitoringAug 19, 2025, 17:01 UTC

   For the issue of live streams stalling for playbacks, and the delay of creating static renditions for those assets, we have identified the root cause. Affected assets were created from live streams from 8/18 9:03 PM (UTC) to 8/19 8:29 AM (UTC). The issue has been mitigated as of 8/19 8:34 AM (UTC). We are continuing to monitor the situation and will be reaching out to impacted customers directly.

3. investigatingAug 19, 2025, 16:14 UTC

   We are currently investigating an issue where for some live streams, the assets generated from the live streams may stall for playbacks at the very end, and creating static renditions for those assets may be delayed

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: China delivery domains under videoji.cn are downCritical · Aug 19, 2025, 17:46 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history