Vimeo reported this critical-impact incident on its official status page on Aug 19, 2025, 17:46 UTC. It was resolved after 13 min.
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# **What happened** On August 19, between approximately 12:45 PM and 2:00 PM EDT, Vimeo Enterprise customers were unable to access their video libraries or play videos through our China delivery solution. # **What caused it** Our third-party hosting provider experienced an outage that disrupted data access between Mainland China and other regions. # **How we responded** Our internal monitoring systems brought this issue to our attention. We began investigating it immediately, determined that the cause was external, and confirmed the outage with our provider once their ability to provide status updates was restored. # **What we’re doing to prevent a recurrence** While outages caused by external infrastructure are outside our direct control, we’re improving our monitoring to include a continuous health check on the provider’s service, so that we know from the outset whether the outage is external.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Our 5-minute checks didn't record a change in Vimeo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Vimeo reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 6m. See Vimeo's uptime and incident history