Mux incident: Elevated API Latency

Affected components

• Mux Video - VOD

1. resolvedOct 10, 2026, 00:05 UTC

   This incident has been resolved.

2. monitoringOct 9, 2026, 23:21 UTC

   The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.

3. investigatingOct 9, 2026, 23:04 UTC

   We are continuing to investigate this issue.

4. investigatingOct 9, 2026, 23:04 UTC

   From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.

What APIStatus.watch saw

• Oct 9, 2026, 23:07 UTCoperational → degraded
• Oct 9, 2026, 23:22 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Anthropic: Elevated errors on platform.claude.comMajor · Oct 7, 2026, 13:25 UTC
• CircleCI: Delay in data appearing in UI and APIMajor · Oct 9, 2026, 11:33 UTC
• OpenAI: Some ChatGPT content may be unavailable on AndroidMajor · Oct 9, 2026, 21:00 UTC
• OpenAI: Workspace admins may be unable to manage pluginsMajor · Oct 9, 2026, 21:48 UTC
• Convex: Failing function callsMajor · Oct 9, 2026, 22:33 UTC
• PlanetScale: AWS us-east-1 connectivity failuresMajor · Oct 9, 2026, 22:53 UTC
• Confluent Cloud: Experiencing high error rate in AZURE in West Europe regionMajor · Oct 9, 2026, 23:03 UTC
• Shippo: USPS Service DegradationMajor · Oct 9, 2026, 23:08 UTC
• Confluent Cloud: Possible outage in AWS us-east-1Major · Oct 9, 2026, 23:27 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC

How often does Mux have incidents?

Mux reported 5 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 1h. See Mux's uptime and incident history