Mux outage: Degraded VOD playback

Affected components

• Mux Video - VOD

1. resolvedOct 21, 2026, 22:04 UTC

   This incident has been resolved.

2. monitoringOct 21, 2026, 21:40 UTC

   We are continuing to monitor for any further issues.

3. monitoringOct 21, 2026, 21:40 UTC

   A fix has been implemented and we are monitoring the results.

4. identifiedOct 21, 2026, 21:31 UTC

   The issue has been identified and a fix is being implemented.

5. investigatingOct 21, 2026, 21:30 UTC

   We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

What APIStatus.watch saw

• Oct 21, 2026, 21:35 UTCoperational → degraded
• Oct 21, 2026, 21:45 UTCdegraded → operational
• Oct 21, 2026, 22:25 UTCoperational → degraded
• Oct 21, 2026, 22:55 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Snowflake: INC20000301Critical · Oct 21, 2026, 18:26 UTC
• Telnyx: Wireless connectivity disruptionsMajor · Oct 21, 2026, 19:04 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to BrazilMinor · Oct 19, 2026, 13:29 UTC
• Twilio: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in ItalyMinor · Oct 19, 2026, 16:53 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to IsraelMinor · Oct 21, 2026, 03:10 UTC
• Twilio: SMS Delivery Delays from Twilio to Orange FranceMinor · Oct 21, 2026, 10:23 UTC
• Akamai: NetStorage issues in Los AngelesMinor · Oct 21, 2026, 14:52 UTC

How often does Mux have incidents?

Mux reported 5 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 1h. See Mux's uptime and incident history