New Relic outage: UI and Data Irregularities - US Region

Affected components

• APM : US
• AWS Lambda Integration : US
• Alerts : US
• Auto-Telemetry with Pixie : US
• Browser : US
• Dashboards : US
• Incident Intelligence : US
• Infrastructure : US
• Infrastructure Integrations : US
• Logs : US
• Lookout : US
• Mobile : US
• Open Instrumentation : US
• Proactive Detection : US
• Serverless : US
• Synthetics : US

1. resolvedMay 15, 2026, 01:45 UTC

   Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.

2. monitoringMay 15, 2026, 01:16 UTC

   We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.

3. investigatingMay 15, 2026, 00:42 UTC

   We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.

4. investigatingMay 15, 2026, 00:06 UTC

   We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4Major · May 8, 2026, 01:14 UTC
• DigitalOcean: Anthropic reported outage that's impacting access to their Serverless Inference modelsMajor · May 15, 2026, 01:21 UTC
• Linode: [DirtyFrag] Linux Privilege Escalation VulnerabilityMinor · May 8, 2026, 13:40 UTC
• Linode: [Fragnesia] Linux Privilege Escalation VulnerabilityMinor · May 13, 2026, 21:02 UTC
• Amplitude: Slower realtime processingMinor · May 14, 2026, 21:42 UTC
• Mixpanel: Query API degraded performanceMinor · May 14, 2026, 23:17 UTC

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history