New Relic incident: Alert Irregularities - US

Affected components

• Alert Notifications : US - APM : US
• Alert Notifications : US - Browser : US
• Alert Notifications : US - Infrastructure : US
• Alert Notifications : US - Logs : US
• Alert Notifications : US - Mobile : US
• Alert Notifications : US - NRQL : US
• Alert Notifications : US - Serverless : US
• Alert Notifications : US - Synthetics : US
• UI : US - Alerts : US

1. resolvedJan 22, 2026, 00:46 UTC

   We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.

2. identifiedJan 22, 2026, 00:00 UTC

   We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

3. investigatingJan 21, 2026, 22:53 UTC

   We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

4. investigatingJan 21, 2026, 22:23 UTC

   We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history