New Relic incident: Distributed Tracing Errors for US and EU Regions

Affected components

• UI : Europe - APM : Europe
• UI : US - APM : US

1. resolvedFeb 5, 2026, 17:22 UTC

   Between 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing.

2. monitoringFeb 5, 2026, 16:40 UTC

   Our Team has now issued a fix and are monitoring the issue.

3. investigatingFeb 5, 2026, 16:20 UTC

   We are currently investigating an issue causing errors with Distributed Tracing

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Datadog: Delays in Monitor EvaluationsMajor · Feb 5, 2026, 15:24 UTC
• 1Password: Sign-in failure in some cases due to 2FA prompt not appearingMinor · Jan 23, 2026, 20:33 UTC
• Render: Degraded deploys in Ohio and VirginiaMinor · Feb 3, 2026, 15:30 UTC
• Pinecone: [Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesMinor · Feb 5, 2026, 10:55 UTC

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history