New Relic outage: Alert Irregularities in the US Region

Affected components

• Infrastructure : Europe
• Infrastructure : US

1. resolvedDec 19, 2025, 02:21 UTC

   Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

2. monitoringDec 19, 2025, 01:56 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingDec 19, 2025, 01:00 UTC

   We are continuing to investigate this issue.

4. investigatingDec 19, 2025, 00:23 UTC

   We are continuing to investigate this issue.

5. investigatingDec 18, 2025, 23:52 UTC

   Some customers in the US and EU region may experience false loss of signal alert notifications.

6. investigatingDec 18, 2025, 23:30 UTC

   We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history