New Relic incident: Data Irregularities - EU Region

Affected components

• APM Agent : Europe
• Browser Agent : Europe
• Event API : Europe
• Incident Intelligence API : Europe
• Infrastructure Agent : Europe
• Log API : Europe
• Metric API : Europe
• Mobile Agent : Europe
• OTLP API : Europe
• Synthetics : Europe
• Trace API : Europe

1. resolvedNov 19, 2025, 12:52 UTC

   Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations

2. monitoringNov 19, 2025, 12:34 UTC

   Some customers in the EU region have reported recovery of data ingest.

3. monitoringNov 19, 2025, 12:19 UTC

   Some customers in the EU region have reported recovery of data ingest.

4. identifiedNov 19, 2025, 12:16 UTC

   We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.

5. investigatingNov 19, 2025, 11:48 UTC

   We are investigating an issue with data ingest

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history