New Relic reported this major-impact incident on its official status page on Oct 28, 2026, 09:35 UTC. It was resolved after 7 min.
Right now New Relic is operational. Live New Relic status →
Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
Overlapping incidents aren't necessarily related.
New Relic reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 17 min. See New Relic's uptime and incident history