New Relic outage: Data Irregularities for US region

Affected components

• APM : US
• APM Agent : US
• Browser : US
• Browser Agent : US
• Event API : US
• Incident Intelligence API : US
• Infrastructure : US
• Infrastructure Agent : US
• Log API : US
• Logs : US
• Metric API : US
• Mobile : US
• Mobile Agent : US
• NRQL : US
• OTLP API : US
• Serverless : US
• Synthetics : US
• Trace API : US

1. resolvedSep 25, 2026, 22:33 UTC

   Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

2. identifiedSep 25, 2026, 22:18 UTC

   At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.

3. identifiedSep 25, 2026, 21:27 UTC

   We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.

4. investigatingSep 25, 2026, 20:39 UTC

   We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.

5. investigatingSep 25, 2026, 20:15 UTC

   We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.

6. investigatingSep 25, 2026, 19:57 UTC

   We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.

What APIStatus.watch saw

• Sep 25, 2026, 20:00 UTCoperational → degraded
• Sep 25, 2026, 22:35 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• OVHcloud: [SBG5][Public Cloud] - Compute Instance incident notificationMajor · Sep 25, 2026, 19:18 UTC
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How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history