Minor impactResolvedCommunication

OneSignal incident: Incorrect segment membership impacted some users

OneSignal reported this minor-impact incident on its official status page on Apr 8, 2026, 18:34 UTC. It has since been resolved.

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Apr 8, 2026, 18:34 UTC
started
Apr 1, 2026, 13:00 UTC
resolved
—
duration
Minor
impact
  1. resolvedApr 1, 2026, 13:00 UTC

    Our engineering team identified the issue internally and has completed the necessary mitigation and resolution steps.

  2. monitoringMar 23, 2026, 22:00 UTC

    Majority of the users have been repaired for their segment membership and our engineering team continues to address the remaining users.

  3. identifiedMar 21, 2026, 01:00 UTC

    Due to a network issue, a very small number of users experienced inconsistent segment membership. Affected customers may have noticed a minority of their users not matching expected segment criteria during this period. Our engineering team has identified the issue and repairing the affected users.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in OneSignal's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does OneSignal have incidents?

OneSignal reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 1h 29m. See OneSignal's uptime and incident history

OneSignal incident on Apr 8, 2026: Incorrect segment membership impacted some users · APIStatus.watch