OpenAI incident: File Download errors

1. resolvedOct 19, 2026, 14:14 UTC

   All impacted services have now fully recovered.

2. identifiedOct 19, 2026, 13:31 UTC

   We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

What APIStatus.watch saw

• Oct 19, 2026, 13:35 UTCoperational → degraded
• Oct 19, 2026, 14:15 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• 1Password: High error rate on 1Password.comMajor · Oct 16, 2026, 23:45 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Snyk: Snyk Code Performance Degraded in SNYK-US-02Minor · Oct 17, 2026, 01:43 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet BrazilMinor · Oct 18, 2026, 22:41 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to Surf Telecom BrazilMinor · Oct 19, 2026, 02:41 UTC
• Twilio: Voice Call Failures from a Subset of Callers to Twilio Denmark Phone NumbersMinor · Oct 19, 2026, 09:11 UTC
• Cursor: Investigating service degradationMinor · Oct 19, 2026, 13:24 UTC

How often does OpenAI have incidents?

OpenAI reported 48 incidents in the last 90 days, 9 of them major or critical. A typical incident lasted 1h 34m. See OpenAI's uptime and incident history