Major impactResolvedCloud

OVHcloud outage: [GLOBAL][Databases] - MongoDB incident notification

OVHcloud reported this major-impact incident on its official status page on Sep 3, 2026, 10:18 UTC. It was resolved after 21h 22m.

Right now OVHcloud is having a partial outage. Live OVHcloud status →

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Sep 3, 2026, 10:18 UTC
started
Sep 4, 2026, 07:40 UTC
resolved
21h 22m
duration
Major
impact

Affected components

  • AP-SOUTH-MUM
  • BHS
  • DE
  • EU-SOUTH-MIL
  • EU-WEST-PAR
  • GRA
  • RBX
  • SBG
  • SGP
  • UK
  • US-EAST-VA
  • US-WEST-OR
  • WAW

Timeline

updates from OVHcloud's status page ↗
  1. resolvedSep 4, 2026, 07:40 UTC

    We are pleased to inform you that the incident affecting our MongoDB Database offering has been resolved. <b>Start time :</b> 25/08/2026 00:00 UTC <b>End time :</b> 03/09/2026 13:00 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

  2. monitoringSep 3, 2026, 14:04 UTC

    Service has been fully restored since 03/09/2026 13:00 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 25/08/2026 00:00 UTC <b>Impacted Service(s) :</b> MongoDB services were unable to perform their daily backups. <b>Customers Impact :</b> Customers using the affected MongoDB services were unable to perform their daily backups. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

  3. investigatingSep 3, 2026, 10:18 UTC

    We are currently experiencing an incident affecting our MongoDB Database offering. Please find the details of this incident below : <b>Start time :</b> 25/08/2026 00:00 UTC <b>Impacted Service(s) :</b> MongoDB services are currently unable to perform their daily backups. <b>Customers Impact :</b> Customers using the affected MongoDB services are currently unable to perform their daily backups. <b>Ongoing Actions :</b> Our teams are investigating the issue to determine its root cause and restore the backup functionality. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in OVHcloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does OVHcloud have incidents?

OVHcloud reported 39 incidents in the last 90 days, 30 of them major or critical. A typical incident lasted 3h 19m. See OVHcloud's uptime and incident history

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OVHcloud outage on Sep 3, 2026: [GLOBAL][Databases] - MongoDB incident notification · APIStatus.watch