Pinecone incident: Increased file processing time for Assistant

Affected components

• Assistant

1. resolvedDec 10, 2025, 01:50 UTC

   This incident has been resolved.

2. monitoringDec 9, 2025, 23:40 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedDec 9, 2025, 20:30 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingDec 9, 2025, 20:15 UTC

   Files uploaded to an assistant may take longer than expected to appear in chat and context requests during this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Pinecone's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Missing metrics in some Confluent Cloud Kafka clustersMinor · Dec 8, 2025, 17:48 UTC
• Datadog: Metrics data ingestion delayed and monitor evaluations degradedMinor · Dec 9, 2025, 20:16 UTC

How often does Pinecone have incidents?

Pinecone reported 9 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 15m. See Pinecone's uptime and incident history