Pusher outage: We are experiencing a major outage in our US2 cluster

Affected components

• Channels REST API
• Channels WebSocket client API
• Channels Webhooks
• Channels presence channels

1. resolvedSep 8, 2024, 23:06 UTC

   This incident has been resolved.

2. monitoringSep 8, 2024, 23:05 UTC

   We are continuing to monitor for any further issues.

3. monitoringSep 8, 2024, 22:21 UTC

   A fix has been implemented, and we are monitoring the results. WebSocket connections should now be functional.

4. monitoringSep 8, 2024, 22:19 UTC

   The team has been able to identify the issue and push a fix. We are seeing a full recovery of the services. We will continue to monitor.

5. investigatingSep 8, 2024, 21:19 UTC

   Our team is still investigating the issue within our infrastructure that is preventing us from adding WebSocket capacity to the US2 cluster. This issue is specifically impacting our WebSocket deployments. The majority of clients are currently unable to connect using WebSocket. However fallback mechanisms (SockJS, HTTP streaming, and HTTP polling) are available for connection if they are not disabled in your configuration.

6. investigatingSep 8, 2024, 19:31 UTC

   We are escalating the current issue from a partial outage to a major outage. The majority of traffic in the US2 cluster is currently affected. Our team is fully engaged and working to resolve the issue.

7. investigatingSep 8, 2024, 18:00 UTC

   We are investigating what is causing the issue to our US cluster.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Pusher's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Pusher have incidents?

Pusher reported 0 incidents in the last 90 days. See Pusher's uptime and incident history