Minor impactResolvedCommunication

Pusher incident: US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API

Pusher reported this minor-impact incident on its official status page on Dec 1, 2023, 20:31 UTC. It was resolved after 49 min.

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Dec 1, 2023, 20:31 UTC
started
Dec 1, 2023, 21:20 UTC
resolved
49 min
duration
Minor
impact

Affected components

  • Channels REST API
  • Channels WebSocket client API

Timeline

updates from Pusher's status page ↗
  1. resolvedDec 1, 2023, 21:20 UTC

    This incident has been resolved.

  2. monitoringDec 1, 2023, 20:53 UTC

    The fix has been implemented and latency has improved.

  3. identifiedDec 1, 2023, 20:46 UTC

    The team has identified the cause of the latency and are actively working to resolve the high latency issues.

  4. investigatingDec 1, 2023, 20:31 UTC

    We are currently investigating an issue in US2 where some clients may be experiencing latency issues or unable to utilize the Channels WebSocket and REST API.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Pusher's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Pusher have incidents?

Pusher reported 0 incidents in the last 90 days. See Pusher's uptime and incident history

← Previous: Customers using Datadog exporter feature at pusher channels might experience a small data loss or delay on the dashboards (Nov 30, 2023)Next: Public EU cluster outage (Dec 5, 2023) →
Pusher incident on Dec 1, 2023: US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API · APIStatus.watch