Minor impactOngoingCommunication

SendGrid incident: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy

SendGrid reported this minor-impact incident on its official status page on Oct 19, 2026, 16:53 UTC. It has not been marked resolved yet.

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Oct 19, 2026, 16:53 UTC
started
—
resolved
ongoing
duration
Minor
impact

Affected components

  • SMS, Europe
  1. monitoringOct 22, 2026, 10:46 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  2. monitoringOct 21, 2026, 18:45 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  3. monitoringOct 21, 2026, 10:45 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  4. monitoringOct 21, 2026, 06:39 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoringOct 21, 2026, 04:33 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identifiedOct 20, 2026, 12:18 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identifiedOct 20, 2026, 08:17 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identifiedOct 20, 2026, 06:17 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  9. identifiedOct 20, 2026, 05:17 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  10. monitoringOct 20, 2026, 03:14 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  11. identifiedOct 20, 2026, 02:32 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  12. identifiedOct 20, 2026, 00:32 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  13. identifiedOct 19, 2026, 23:31 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  14. monitoringOct 19, 2026, 21:44 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  15. monitoringOct 19, 2026, 19:43 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  16. identifiedOct 19, 2026, 17:54 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  17. identifiedOct 19, 2026, 16:54 UTC

    Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  18. investigatingOct 19, 2026, 16:53 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

  • Oct 20, 2026, 12:30 UTCoperational → unknown
  • Oct 20, 2026, 12:35 UTCunknown → operational
  • Oct 21, 2026, 14:26 UTCoperational → unknown
  • Oct 21, 2026, 14:31 UTCunknown → operational
  • Oct 22, 2026, 13:31 UTCoperational → unknown
  • Oct 22, 2026, 13:36 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 463 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history