SendGrid incident: MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada

Affected components

• MMS Long Code, North America

1. resolvedOct 19, 2026, 22:59 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.

2. monitoringOct 19, 2026, 20:52 UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 19, 2026, 20:37 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 19, 2026, 19:37 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identifiedOct 19, 2026, 19:35 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. investigatingOct 19, 2026, 19:35 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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