SendGrid incident: SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India

Affected components

• SMS, APAC

1. identifiedOct 23, 2026, 02:31 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

2. identifiedOct 23, 2026, 00:25 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 22, 2026, 23:19 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identifiedOct 22, 2026, 07:41 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

5. identifiedOct 21, 2026, 23:39 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identifiedOct 21, 2026, 19:36 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. identifiedOct 21, 2026, 17:35 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identifiedOct 21, 2026, 16:34 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. investigatingOct 21, 2026, 16:33 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 22, 2026, 13:31 UTCoperational → unknown
• Oct 22, 2026, 13:36 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Mux: Degraded VOD playbackMajor · Oct 21, 2026, 21:30 UTC
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• npm: Degraded Package Install and PublishingMajor · Oct 22, 2026, 02:33 UTC

How often does SendGrid have incidents?

SendGrid reported 463 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history