SendGrid incident: Voice Call Failures from a Subset of Twilio Phone Numbers to Germany

Affected components

• Voice, Europe

1. resolvedOct 27, 2026, 18:12 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

2. monitoringOct 27, 2026, 14:05 UTC

   We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 27, 2026, 12:03 UTC

   We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 27, 2026, 10:43 UTC

   Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 27, 2026, 09:44 UTC

   Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingOct 27, 2026, 08:37 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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