SendGrid incident: SMS Delivery Delays and Failures from Twilio to Turkcell Turkey

Affected components

• SMS, Europe

1. resolvedOct 27, 2026, 13:18 UTC

   The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.

2. monitoringOct 27, 2026, 12:29 UTC

   We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 27, 2026, 11:53 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingOct 27, 2026, 11:39 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Turkcell network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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