SendGrid incident: SMS Delivery Delays and Failures from Twilio to MTC Namibia

Affected components

• SMS, Middle East & Africa

1. resolvedOct 28, 2026, 21:50 UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

2. identifiedOct 28, 2026, 17:58 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

3. identifiedOct 28, 2026, 15:57 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 28, 2026, 14:56 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 28, 2026, 14:23 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigatingOct 28, 2026, 12:23 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. investigatingOct 28, 2026, 11:22 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 28, 2026, 11:20 UTCoperational → unknown
• Oct 28, 2026, 11:25 UTCunknown → operational
• Oct 28, 2026, 13:45 UTCoperational → unknown
• Oct 28, 2026, 13:50 UTCunknown → operational
• Oct 28, 2026, 18:10 UTCoperational → unknown
• Oct 28, 2026, 18:15 UTCunknown → operational
• Oct 28, 2026, 20:50 UTCoperational → unknown
• Oct 28, 2026, 20:55 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitHub: Disruption with some Copilot servicesCritical · Oct 28, 2026, 14:12 UTC
• Vimeo: Delays processing new video uploadsCritical · Oct 28, 2026, 19:57 UTC
• Sanity: Studio & Dashboard timeouts for some customersMajor · Oct 28, 2026, 12:16 UTC
• Shippo: DPD UK Service DegradationMajor · Oct 28, 2026, 15:30 UTC
• Datadog: Metrics query are disruptedMajor · Oct 28, 2026, 16:10 UTC
• Cursor: Multiple services degradedMajor · Oct 28, 2026, 21:15 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to RomaniaMinor · Oct 26, 2026, 13:09 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United StatesMinor · Oct 26, 2026, 20:57 UTC

How often does SendGrid have incidents?

SendGrid reported 502 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 10m. See SendGrid's uptime and incident history