Minor impactResolvedCommunication

SendGrid incident: Possible 503 Errors for Messaging Traffic in the Australia Region

SendGrid reported this minor-impact incident on its official status page on Oct 28, 2026, 14:18 UTC. It was resolved after 7h 14m.

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Oct 28, 2026, 14:18 UTC
started
Oct 28, 2026, 21:32 UTC
resolved
7h 14m
duration
Minor
impact

Affected components

  • Programmable Messaging API
  1. resolvedOct 28, 2026, 21:32 UTC

    Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

  2. monitoringOct 28, 2026, 21:03 UTC

    Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  3. identifiedOct 28, 2026, 18:18 UTC

    Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. identifiedOct 28, 2026, 16:20 UTC

    Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. identifiedOct 28, 2026, 15:21 UTC

    Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  6. investigatingOct 28, 2026, 14:18 UTC

    Our monitoring systems have detected a potential issue with potential failing in cell messaging-ingress-gateway-0. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What APIStatus.watch saw

  • Oct 28, 2026, 13:45 UTCoperational → unknown
  • Oct 28, 2026, 13:50 UTCunknown → operational
  • Oct 28, 2026, 18:10 UTCoperational → unknown
  • Oct 28, 2026, 18:15 UTCunknown → operational
  • Oct 28, 2026, 20:50 UTCoperational → unknown
  • Oct 28, 2026, 20:55 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 505 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 9m. See SendGrid's uptime and incident history