Minor impactResolvedCommunication

SendGrid incident: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil

SendGrid reported this minor-impact incident on its official status page on Oct 29, 2026, 12:18 UTC. It was resolved after 3h 35m.

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Oct 29, 2026, 12:18 UTC
started
Oct 29, 2026, 15:54 UTC
resolved
3h 35m
duration
Minor
impact

Affected components

  • SMS, Latin America

Timeline

updates from SendGrid's status page ↗
  1. resolvedOct 29, 2026, 15:54 UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil is operating normally.

  2. monitoringOct 29, 2026, 15:12 UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identifiedOct 29, 2026, 15:01 UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identifiedOct 29, 2026, 14:01 UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. monitoringOct 29, 2026, 13:58 UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identifiedOct 29, 2026, 13:57 UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  7. investigatingOct 29, 2026, 13:24 UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  8. investigatingOct 29, 2026, 12:18 UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 508 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 9m. See SendGrid's uptime and incident history

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SendGrid incident on Oct 29, 2026: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil · APIStatus.watch