SendGrid incident: Gateway API (Lookup API) Failure Increase on Verizon in United States

Affected components

• Legacy Identity MatchAndAttributes
• Lookup SIM Swap

1. resolvedOct 29, 2026, 10:32 UTC

   The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

2. monitoringOct 29, 2026, 09:36 UTC

   We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 29, 2026, 08:28 UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingOct 29, 2026, 07:40 UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingOct 29, 2026, 06:34 UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 29, 2026, 07:35 UTCoperational → unknown
• Oct 29, 2026, 07:40 UTCunknown → operational

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