SendGrid incident: User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

1. resolvedSep 17, 2026, 16:28 UTC

   The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• Pinecone: [Serverless][AWS][us-west-2] 5xx errors on the readpathMajor · Sep 17, 2026, 05:37 UTC
• Cursor: Investigating service degradation — Grok BotMajor · Sep 17, 2026, 12:30 UTC
• Elasticsearch: AutoOps node metrics temporarily unavailable in some regionsMajor · Sep 17, 2026, 15:50 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• Telnyx: SMS Delivery — Encoding Issues on Outbound Messages to T-MobileMinor · Sep 15, 2026, 21:57 UTC
• Twilio: MMS Delivery Delays from Twilio Long Codes to Rogers Wireless CanadaMinor · Sep 16, 2026, 15:44 UTC
• Twilio: SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong KongMinor · Sep 16, 2026, 16:03 UTC
• Twilio: Twilio Console IssueMinor · Sep 16, 2026, 18:19 UTC

How often does SendGrid have incidents?

SendGrid reported 356 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 17m. See SendGrid's uptime and incident history