SendGrid incident: SMS Delivery Delays from Twilio to MTN Nigeria

Affected components

• SMS, Middle East & Africa

1. resolvedOct 7, 2026, 04:08 UTC

   The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

2. monitoringOct 7, 2026, 00:01 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 6, 2026, 22:01 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 6, 2026, 19:53 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedOct 6, 2026, 18:52 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoringOct 6, 2026, 16:50 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. identifiedOct 6, 2026, 14:48 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identifiedOct 6, 2026, 13:45 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. investigatingOct 6, 2026, 13:38 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 6, 2026, 14:30 UTCoperational → unknown
• Oct 6, 2026, 14:39 UTCunknown → operational
• Oct 6, 2026, 16:24 UTCoperational → unknown
• Oct 6, 2026, 16:29 UTCunknown → operational
• Oct 6, 2026, 16:44 UTCoperational → unknown
• Oct 6, 2026, 16:50 UTCunknown → operational
• Oct 6, 2026, 16:54 UTCoperational → unknown
• Oct 6, 2026, 16:59 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Sentry: Sentry dashboard downCritical · Oct 6, 2026, 18:57 UTC
• GitHub: Several services are degradedCritical · Oct 6, 2026, 19:57 UTC
• Elasticsearch: Delayed Serverless Metrics in Azure UAE North regionMajor · Oct 6, 2026, 14:04 UTC
• Snowflake: INC20000263Major · Oct 6, 2026, 14:44 UTC
• CircleCI: Delays in pipelines, workflows, UI data, and notificationsMajor · Oct 6, 2026, 16:00 UTC
• Vercel: Vercel Auth login failures for pages with Deployment Protection enabledMajor · Oct 6, 2026, 16:10 UTC
• Telnyx: Delayed delivery of 10DLC SMS messages to AT&T destinationsMajor · Oct 6, 2026, 17:38 UTC
• Cursor: Investigating service degradation — Security Reviewer AgentsMajor · Oct 6, 2026, 17:49 UTC
• Cursor: Investigating service degradation — Cloud Agents and Grok BotMajor · Oct 6, 2026, 19:27 UTC
• Cursor: Investigating service degradation — Cloud AgentsMajor · Oct 6, 2026, 22:48 UTC

How often does SendGrid have incidents?

SendGrid reported 375 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 4m. See SendGrid's uptime and incident history