SendGrid incident: Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory

Affected components

• Conversation Intelligence
• Conversation Intelligence (classic)
• Conversation Memory

1. resolvedOct 6, 2026, 21:11 UTC

   Memory and Intelligence v3 continue to operate normally. This incident has been resolved.

2. monitoringOct 6, 2026, 20:55 UTC

   Our engineers have mitigated the incident. Memory and Intelligence v3 events are now publishing. Between the time of 12:33pm PT - 1:29pm PT Memory and Intelligence v3 events were not published. We are monitoring to ensure there is no further impact.

3. investigatingOct 6, 2026, 20:30 UTC

   Our engineering team is currently investigating an issue that affects our Conversation Intelligence and Conversation Memory features. Affected users will be unable to view and receive new results from GenAI Language Operators and access new Memories and Observations in Conversation Memory. We will provide another update in 1 hour, or as soon as more information is available.

4. investigatingOct 6, 2026, 20:16 UTC

   Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• CircleCI: Delays in pipelines, workflows, UI data, and notificationsMajor · Oct 6, 2026, 16:00 UTC
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• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Snyk: Issues API V3 Service - DegradedMinor · Oct 3, 2026, 19:49 UTC
• Grafana Cloud: IRM Unable to Send SMS to Thailand, Bangladesh, and Austrian NumbersMinor · Oct 5, 2026, 16:17 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC

How often does SendGrid have incidents?

SendGrid reported 375 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 4m. See SendGrid's uptime and incident history