SendGrid incident: SMS Delivery Receipt Delays from Twilio to Globe Philippines

Affected components

• SMS, APAC

1. resolvedNov 8, 2026, 10:39 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.

2. monitoringNov 8, 2026, 05:18 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

3. monitoringNov 8, 2026, 01:12 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoringNov 7, 2026, 23:09 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingNov 7, 2026, 21:22 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [GRA6][Storage] - Instance Backup incident notificationMajor · Nov 5, 2026, 16:00 UTC
• Shippo: USPS Service DegradationMajor · Nov 8, 2026, 03:57 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Linode: Service Issue - US-Southeast (Atlanta)Minor · Oct 31, 2026, 17:49 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesMinor · Nov 2, 2026, 05:41 UTC
• Twilio: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage incident notificationMinor · Nov 3, 2026, 09:43 UTC
• Cloudflare: Fedramp Customers have Delayed PurgesMinor · Nov 6, 2026, 17:47 UTC

How often does SendGrid have incidents?

SendGrid reported 503 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 18m. See SendGrid's uptime and incident history