SendGrid incident: SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France

Affected components

• SMS, Europe

1. resolvedNov 10, 2026, 03:30 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France are operating normally.

2. monitoringNov 10, 2026, 03:18 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringNov 10, 2026, 01:17 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 10, 2026, 00:08 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

5. identifiedNov 9, 2026, 20:08 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

6. identifiedNov 9, 2026, 18:02 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

7. identifiedNov 9, 2026, 17:01 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

8. investigatingNov 9, 2026, 14:59 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

9. investigatingNov 9, 2026, 13:59 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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• Twilio: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage incident notificationMinor · Nov 3, 2026, 09:43 UTC

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