Minor impactResolvedCommunication

SendGrid incident: Twilio SMS Delivery Issues

SendGrid reported this minor-impact incident on its official status page on Oct 8, 2026, 03:08 UTC. It was resolved after 6h 27m.

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Oct 8, 2026, 03:08 UTC
started
Oct 8, 2026, 09:35 UTC
resolved
6h 27m
duration
Minor
impact

Affected components

  • SMS
  • Verify
  1. resolvedOct 8, 2026, 09:35 UTC

    Twilio Verify and Programmable SMS delivery have fully recovered, and all impacted services are back to normal performance. This incident is now resolved. Thank you for your patience!

  2. monitoringOct 8, 2026, 08:57 UTC

    We are seeing recovery for the intermittent delivery issues with Twilio Verify and Programmable SMS across the impacted regions. Our engineering team will continue to actively monitor the services to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  3. identifiedOct 8, 2026, 08:03 UTC

    We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identifiedOct 8, 2026, 06:03 UTC

    We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.

  5. identifiedOct 8, 2026, 05:17 UTC

    We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 1 hour or as soon as more information becomes available.

  6. investigatingOct 8, 2026, 04:04 UTC

    We are continuing to investigate an issue impacting Twilio Verify deliveries across multiple regions, where an internal block is preventing verification codes from reaching end-users. We are seeing recovery for Australia traffic, and our engineering team is actively working on mitigation for the remaining affected countries to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.

  7. investigatingOct 8, 2026, 03:08 UTC

    We are investigating an issue affecting Twilio Verify deliveries to Australia, where an internal block is preventing verification codes from reaching end-users. Customers in this region may experience delivery failures during authentication flows. Our engineering team is actively working to clear the block and restore normal service. We will provide another update in 1 hour or as soon as more details become available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does SendGrid have incidents?

SendGrid reported 463 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history