SendGrid incident: SMS Delivery Delays from Twilio to Telekom Germany

Affected components

• SMS, Europe

1. resolvedOct 13, 2026, 01:05 UTC

   The incident has been resolved and SMS delivery from Twilio to Telekom network subscribers in Germany is operating normally.

2. monitoringOct 12, 2026, 23:01 UTC

   We have observed a recovery in SMS delivery from Twilio to Telekom network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 12, 2026, 22:55 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 12, 2026, 21:55 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 12, 2026, 21:30 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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