Shippo incident: Royal Mail Service Degradation

Affected components

• Royal Mail (InterSoft)

1. resolvedOct 28, 2026, 12:35 UTC

   This incident has been resolved.

2. investigatingOct 28, 2026, 10:29 UTC

   Hi Team, we are currently observing an elevated error rate on Royal Mail's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to Royal Mail and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.

What APIStatus.watch saw

• Oct 28, 2026, 11:20 UTCoperational → unknown
• Oct 28, 2026, 11:25 UTCunknown → operational

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How often does Shippo have incidents?

Shippo reported 85 incidents in the last 90 days, 53 of them major or critical. A typical incident lasted 2h 22m. See Shippo's uptime and incident history