Shippo outage: DHL eCommerce Service Degradation

Affected components

• DHL eCommerce

1. resolvedNov 9, 2026, 13:40 UTC

   This incident has been resolved.

2. investigatingNov 9, 2026, 13:21 UTC

   Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system. Impact: Label purchases are currently failing. Tracking and rating are working normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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How often does Shippo have incidents?

Shippo reported 94 incidents in the last 90 days, 59 of them major or critical. A typical incident lasted 2h 8m. See Shippo's uptime and incident history