Minor impactResolvedE-commerce

Shopify incident: Customer notification emails not being sent for some stores

Shopify reported this minor-impact incident on its official status page on Dec 19, 2019, 21:24 UTC. It was resolved after 44 min.

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Dec 19, 2019, 21:24 UTC
started
Dec 19, 2019, 22:08 UTC
resolved
44 min
duration
Minor
impact

Timeline

updates from Shopify's status page ↗
  1. resolvedDec 19, 2019, 22:08 UTC

    This incident has been resolved.

  2. monitoringDec 19, 2019, 21:47 UTC

    A fix has been implemented and we are monitoring the results.

  3. investigatingDec 19, 2019, 21:24 UTC

    Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Some Shopify apps and services are experiencing difficulties (Dec 7, 2019)Next: Failures with Shopify Shipping, Shopify Pay and Admin access (Jan 20, 2020) →
Shopify incident on Dec 19, 2019: Customer notification emails not being sent for some stores · APIStatus.watch