Minor impactResolvedE-commerce

Shopify incident: FedEx shipping rates not available at checkout

Shopify reported this minor-impact incident on its official status page on Dec 2, 2019, 16:31 UTC. It was resolved after 6h 19m.

Right now Shopify is operational. Live Shopify status →

🔔 Get alerted when Shopify has issuesFree · email alerts · no credit card
Dec 2, 2019, 16:31 UTC
started
Dec 2, 2019, 22:50 UTC
resolved
6h 19m
duration
Minor
impact

Affected components

  • Third party services

Timeline

updates from Shopify's status page ↗
  1. resolvedDec 2, 2019, 22:50 UTC

    This incident has been resolved.

  2. monitoringDec 2, 2019, 22:30 UTC

    We're continuing to monitor while FedEx works to find a solution for this issue.

  3. monitoringDec 2, 2019, 16:31 UTC

    FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Facebook sales channel not syncing (Nov 28, 2019)Next: Shopify admin is currently unreachable (Dec 3, 2019) →
Shopify incident on Dec 2, 2019: FedEx shipping rates not available at checkout · APIStatus.watch