Major impactResolvedE-commerce

Shopify outage: UPS shipping rates not available at checkout

Shopify reported this major-impact incident on its official status page on Nov 8, 2019, 04:15 UTC. It was resolved after 3h 29m.

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Nov 8, 2019, 04:15 UTC
started
Nov 8, 2019, 07:44 UTC
resolved
3h 29m
duration
Major
impact

Affected components

  • Third party services

Timeline

updates from Shopify's status page ↗
  1. resolvedNov 8, 2019, 07:44 UTC

    This incident has been resolved.

  2. monitoringNov 8, 2019, 04:15 UTC

    Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Some stores unable to purchase DHL Express shipping labels. (Nov 5, 2019)Next: Shopify storefronts/admins not accessible on some stores (Nov 8, 2019) →
Shopify outage on Nov 8, 2019: UPS shipping rates not available at checkout · APIStatus.watch