Major impactResolvedE-commerce

Shopify outage: Some stores unable to purchase DHL Express shipping labels.

Shopify reported this major-impact incident on its official status page on Nov 5, 2019, 19:29 UTC. It was resolved after 2h 3m.

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Nov 5, 2019, 19:29 UTC
started
Nov 5, 2019, 21:32 UTC
resolved
2h 3m
duration
Major
impact

Affected components

  • Third party services

Timeline

updates from Shopify's status page ↗
  1. resolvedNov 5, 2019, 21:32 UTC

    This incident has been resolved.

  2. monitoringNov 5, 2019, 19:29 UTC

    Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Storefront and checkout down for some shops (Nov 5, 2019)Next: UPS shipping rates not available at checkout (Nov 8, 2019) →
Shopify outage on Nov 5, 2019: Some stores unable to purchase DHL Express shipping labels. · APIStatus.watch