Minor impactResolvedE-commerce

Shopify incident: Customers page not loading correctly for some stores

Shopify reported this minor-impact incident on its official status page on Oct 29, 2019, 23:07 UTC. It was resolved after 37 min.

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Oct 29, 2019, 23:07 UTC
started
Oct 29, 2019, 23:44 UTC
resolved
37 min
duration
Minor
impact

Affected components

  • Admin

Timeline

updates from Shopify's status page ↗
  1. resolvedOct 29, 2019, 23:44 UTC

    This incident has been resolved.

  2. monitoringOct 29, 2019, 23:39 UTC

    A fix has been implemented and we are monitoring the results.

  3. identifiedOct 29, 2019, 23:20 UTC

    The issue has been identified and a fix is being implemented.

  4. investigatingOct 29, 2019, 23:11 UTC

    We are currently investigating this issue.

  5. identifiedOct 29, 2019, 23:07 UTC

    Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Interruption in service on some stores (Oct 29, 2019)Next: Storefront and checkouts down for some storefronts (Nov 1, 2019) →
Shopify incident on Oct 29, 2019: Customers page not loading correctly for some stores · APIStatus.watch