Major impactResolvedE-commerce

Shopify outage: UPS shipping rates not available at checkout

Shopify reported this major-impact incident on its official status page on Oct 25, 2019, 14:54 UTC. It was resolved after 1h 16m.

Right now Shopify is operational. Live Shopify status →

🔔 Get alerted when Shopify has issuesFree · email alerts · no credit card
Oct 25, 2019, 14:54 UTC
started
Oct 25, 2019, 16:10 UTC
resolved
1h 16m
duration
Major
impact

Affected components

  • Third party services

Timeline

updates from Shopify's status page ↗
  1. resolvedOct 25, 2019, 16:10 UTC

    This incident has been resolved.

  2. monitoringOct 25, 2019, 14:54 UTC

    Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Payment processing failures for merchants using PayPal Express (Oct 23, 2019)Next: Network connectivity issues with some customers from Italy (Oct 25, 2019) →
Shopify outage on Oct 25, 2019: UPS shipping rates not available at checkout · APIStatus.watch