Major impactResolvedE-commerce

Shopify outage: Payment processing failures for merchants using PayPal Express

Shopify reported this major-impact incident on its official status page on Oct 23, 2019, 13:48 UTC. It was resolved after 21 min.

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Oct 23, 2019, 13:48 UTC
started
Oct 23, 2019, 14:09 UTC
resolved
21 min
duration
Major
impact

Affected components

  • Checkout

Timeline

updates from Shopify's status page ↗
  1. resolvedOct 23, 2019, 14:09 UTC

    This incident has been resolved.

  2. monitoringOct 23, 2019, 13:57 UTC

    PayPal Express payments are now being processed correctly, we will be monitoring

  3. investigatingOct 23, 2019, 13:48 UTC

    Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

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Shopify outage on Oct 23, 2019: Payment processing failures for merchants using PayPal Express · APIStatus.watch