Minor impactResolvedE-commerce

Shopify incident: Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

Shopify reported this minor-impact incident on its official status page on Oct 21, 2019, 17:47 UTC. It was resolved after 3d 21h.

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Oct 21, 2019, 17:47 UTC
started
Oct 25, 2019, 14:53 UTC
resolved
3d 21h
duration
Minor
impact

Affected components

  • Third party services

Timeline

updates from Shopify's status page ↗
  1. resolvedOct 25, 2019, 14:53 UTC

    This incident has been resolved.

  2. investigatingOct 24, 2019, 13:14 UTC

    Some customers using the TIM internet service provider are also affected.

  3. investigatingOct 22, 2019, 15:42 UTC

    Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

  4. investigatingOct 21, 2019, 20:36 UTC

    We are continuing to investigate this issue.

  5. investigatingOct 21, 2019, 17:47 UTC

    We are currently investigating this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: Google Shopping app not syncing (Oct 17, 2019)Next: SMS messages for order confirmations not received or delayed (Oct 21, 2019) →
Shopify incident on Oct 21, 2019: Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy · APIStatus.watch